How to get help in Windows
Quick answer
Click Start, type Get Help and open the app to search Microsoft’s support articles, run fixes or contact a support agent. You can also press F1 in many apps, open the Tips app, or visit support.microsoft.com.
Windows has more help built in than most people realize, and almost none of it requires calling anyone.
The Get Help app
Get Help comes preinstalled on Windows 10 and 11. Open it from the Start menu and type your problem in plain words, such as “printer not working” or “no sound.” It suggests support articles and, for common problems, runs automated troubleshooters that can fix settings for you. If those don’t solve it, there’s an option to contact Microsoft support by chat, depending on your product and region.
Other built-in ways to get help
| Option | How to open it | Best for |
|---|---|---|
| F1 key | Press F1 in File Explorer or many apps | A quick web search about the app you’re in |
| Tips app | Start > type Tips | Learning new features and shortcuts |
| Settings search | Press Windows + I and type | Finding a setting when you know its name |
| Quick Assist | Press Ctrl + Windows + Q | Letting a trusted friend or family member see and control your screen to help |
Online help from Microsoft
support.microsoft.com has step-by-step guides for Windows, Office and Microsoft accounts. The Microsoft Community forums are useful for unusual problems, since other users have often hit the same issue.
Common fixes worth trying first
Before searching for help, a few steps solve a surprising number of problems:
- Restart the PC (a real restart, not just closing the lid).
- Run Windows Update and install anything pending.
- Update or reinstall the driver for the device that’s misbehaving. Here’s how to update drivers, and how to reinstall a Bluetooth driver specifically.
Still curious?
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